Credit Provider’s Credit Guide
As an intending borrower, we provide you with the following Credit Guide, which must be provided to you in writing, in accordance with Section 126 of the National Consumer Credit Protection Act 2009.
Date of issue: 14 March 2022
Licensee’s name (being a Credit Provider): Pacific Financial &Investment Pty Ltd ACN 631 989 323 trading as “EASY-LEND-2U”
Licensee’s registered office: Level 8, 591 George Street, Sydney NSW 2000
Postal address: Level 8, 591 George Street Sydney NSW 2000
Australian Credit Licence Number: 520553
Internal Dispute Resolution (IDR) Procedure:
Should you have a complaint or concern in regard to your credit contract, including any unforseen financial difficulty, in the first instance, please contact Easy-Lend-2U’s IDR Manager. The Manager will be pleased to assist in resolving your complaint or concern. There is no charge for this service.
IDR Manager: RESPONSIBLE MANAGER
Phone: 02 8866 3528,
Email: complaints@pfia.com.au
External Dispute Resolution (EDR) Procedure:
Following contact with the IDR Manager, if you are not satisfied with the outcome of the attention given to your complaint or concern, you may contact the Australian Financial Complaints Authority (AFCA) with detail of your complaint or concern. There is no charge for this service.
AFCA Phone: 1800 931 678, or go to www.afca.org.au.
Postal address: GPO Box 3 Melbourne Vic 3001
Suitability of the Loan
We are required to assess the suitability of the loan you have requested, under Sections 128, 129 and 133 of the National Consumer Credit Protection Act 2009. These Sections are concerned with whether or not the loan you seek is “unsuitable”.
Under Section 131, we are obliged to advise you that we will not participate in the arrangement of a loan for you, if that loan would be unsuitable and under Sections 128 and 133, we are obliged to refuse an increase in your credit limit if that would also be deemed unsuitable.
Suitability or unsuitability is assessed in accordance with the following criteria:
a. Whether or not you will be able to comply with the financial obligations under the contract, without substantial hardship, if at all.
b. Whether or not the contract will meet your requirements and objectives.
c. Whether or not the contract meets requirements imposed by regulation, from time to time.
d. It involves us, as a Credit Provider, making inquiries about your financial circumstances and your requirements and objectives and to take reasonable steps to verify this information.
e. According to whether or not we believe the information to be true.
In accordance with Section 132, if you are successful with your application and enter into a credit contract with us because the loan is not deemed unsuitable, you may request a copy of that assessment any time during the following 7 years. This will be provided at no charge to you. If your copy is requested within 2 years, we will provide it within
7 days. If your request is received after the second year, we may take up to 21 days to provide you with a copy.
What if you have a complaint?
In the event of a dispute, you should first discuss the matter with us to see whether we can satisfactorily resolve your concerns. You may tell us of your concerns in one of the ways shown below.
- Email: complaints@pfia.com.au
- Complete the online form located (https://easy-lend-2u.com.au/feedback-and-complaint/)
- Australian Financial Complaints Authority Member ID: 74973 (Post: GPO Box 3, Melbourne VIC 3001 – Telephone: 1800 931 678 – Website: www.afca.org.au)
